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431749
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| To: |
Tester Enterprise Lab
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Please find below our proposal for recovery of the data on your memory card.
Sectors on the device were found to have been overwritten. The device will need to be analyzed and segments of the data will be extracted. using our own proprietary procedures. We feel that there is good potential of success.
Once we have the extracted data, we will do a "logical reassembly", to try to put the files and directories back together to get them as close as possible to their original state. These steps involve considerable time and resources to be applied to the problem to qualify recoverability. At the end of the process, we will determine whether the recovered data matches the data required.
***No Files - No Charge: Recovery charges are applicable once you have approved the quotation and data recovery has been completed successfully (All of the specific critical files1 client listed in the recovery case are recovered).
If there are no files recovered, no recovery fee is charged unless otherwise stated in this form or agreed before.
At completion of recovery a list of files will be provided or other method to verify the success of the recovery.
In the event we find that there is a partial recovery, you decide to either accept the recovery as presented for the quoted price or decline the recovery with no recovery fee charged.
WeRecoverData.com will attempt to recover as much data as possible regardless of the critical files listed by the client, but the files recovered are prioritized according to the client’s needs.
Data Guarantee: If an accepted and received recovery is not as promised, WeRecoverData.com Data Recovery Labs will, at its discretion, attempt to rectify the recovery or refund all or part of the recovery fees paid.
Some General Facts:
- Often customers are not aware that in many cases data recovery service is covered by their insurance policy. Please check your insurance policy or ask your insurance provider if it covers data loss.
- Media guarantee: We guarantee that our recovery process will not void the warranty of a hard drive (single media device). This applies to all models and brands. If for any reason the manufacturer voids the warranty of a drive because it was opened by us, we will replace the media for a similar or higher storage capacity at no charge.
- On a magnetic hard drive with physical or mechanical damage the 1st recovery attempt has the greatest chance for success. We found that the 2nd attempt reduces the chance for success by 80%.
Terms of Agreement:
Payment will be processed upon successful*** completion of the recovery.
Payment must be received before data can be released.
Please contact us in order to discuss payment options (Credit Card, Wire Transfer, Interac, Payment Plan), In some cases guaranteed funds (Wire Transfer or Cashier Check) will be required and credit card will be provided only for security purposes.
Taxes may be applicable.
The results of the recovery will be emailed to you.
Upon the verification of a successful recovery. we will email you the invoice and the payment will be processed at that time. When the success of a recovery is in question and we have not received a response from you within 5 business days - we will consider the recovery successful and payment will be processed in full.
You agree that you will be charged the full recovery fee using the payment method we have on file or other payment method agreed by us. Time estimate is provided with the best case scenario in mind. Due to the nature of data recovery, unforeseen circumstances, complications, and further technical problems may arise at any point during the recovery process and may lead to a requirement for turnaround time extension. Approval of these results indicates that you are aware of this possibility.
Quoted cost for recovery does not include new media (if necessary) for return of your recovered data The cost of media will be quoted to you based on the amount of the data at the appropriate time. We can have the recovered data available on FTP at additional cost.
If you have sent us media for recovery, 50% of the quoted cost charge will be applied if we discover you have supplied us with the wrong media.
Please ensure before sending or approving this quote that you
have supplied the correct media.
If you have submitted a media with encryption or it is password protected or locked,
you must send us the encryption software and/or key and/or password,
otherwise we will not be able to verify the recovery success and the recovery will be considered successful.
1If client didn’t specify the exact critical files that need to be recovered, or indicated “all”, "everything" or “unknown”, we will consider the recovery to be successful if any files on the media are recovered.
Due to the nature of data recovery and the ease of data transference, once results have been approved or recovery has been deemed successful and/or customer receives their data, no returns or refunds can be made. If a diagnostic fee was paid, the price listed this quote reflects a credit of the paid fee.
If any credit card transaction is declined or payment is to be provided, you agree to provide a valid credit card or other valid payment as soon as possible. If the account remains in default, a $30 administration fee will be applied each month to the total amount due. If the case account remains in default for more than 60 days, the balance due will be submitted to collection and accrue 30% in collection fees and 2% per month in interest, and/or legal fees may be added to the total payment due.
Once this contract is signed and submitted to WeRecoverData.com, work will commence on the data recovery for client's media. If client discovers an alternate means of recovering their data, be it with or without the assistance of WeRecoverData.com or decide to halt the recovery process after it's started, WeRecoverData.com will be owed one half of the recovery fee for services performed by WeRecoverData.com prior to the cancellation of the contract.
This quotation is valid for 72 hours or 3 business days.
Your approval is necessary for us to proceed with the work. To complete the recovery process, please fill out this form below.
If you have any questions please call or email us.
Thank you for choosing us to evaluate the media. Unless otherwise agreed and stated, you are financially responsible for shipping or picking up your property. Please allow us 24 hours to close your case and prepare
your media for shipment or pickup.
Alternatively, we can recycle the property.
Once you receive the recovered data, please examine it carefully, we generally retain a copy of the recovered data for two weeks after the data gets sent to the client and won't be able to provide an additional copy after that period. Our company is not responsible for property left with us after 90 days.
| Service Level
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Service Fee (If critical files are recovered***)
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Time Estimate*
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| Economy Recovery
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$2.00 (One payment)
or
Only $0.33/month on a 6 months payment plan (Subject to financial approval)
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(Please call for price and availability)
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| Standard Recovery
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$1.00 (One payment)
or
Only $0.17/month on a 6 months payment plan (Subject to financial approval)
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7-9 Business Days
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| Priority Recovery
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$4.00 (One payment)
or
Only $0.67/month on a 6 months payment plan (Subject to financial approval)
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5-6 Weeks
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| **Weekend Recovery
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$5.00 (One payment)
or
Only $0.83/month on a 6 months payment plan (Subject to financial approval)
(+$213.00 Weekend/Emergency Fee**)
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1-2 Weeks
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**Emergency Recovery
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$6.00 (One payment)
or
Only $1.00/month on a 6 months payment plan (Subject to financial approval) (+$213.00 Weekend/Emergency Fee**)
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1-2 Weeks
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Service Level:
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Economy Recovery
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Service Fee (If critical files are recovered***):
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$2.00 (One payment)
or
Only $0.33/month on a 6 months payment plan (Subject to financial approval)
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Time Estimate*:
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(Please call for price and availability)
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Service Level:
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Standard Recovery
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Service Fee (If critical files are recovered***):
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$1.00 (One payment)
or
Only $0.17/month on a 6 months payment plan (Subject to financial approval)
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Time Estimate*:
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7-9 Business Days
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Service Level:
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Priority Recovery
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Service Fee (If critical files are recovered***):
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$4.00 (One payment)
or
Only $0.67/month on a 6 months payment plan (Subject to financial approval)
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Time Estimate*:
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5-6 Weeks
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Service Level:
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**Weekend Recovery
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Service Fee (If critical files are recovered***):
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$5.00 (One payment)
or
Only $0.83/month on a 6 months payment plan (Subject to financial approval)
(+$213.00 Weekend/Emergency Fee**)
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Time Estimate*:
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1-2 Weeks
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Service Level:
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**Emergency Recovery
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Service Fee (If critical files are recovered***):
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$6.00 (One payment)
or
Only $1.00/month on a 6 months payment plan (Subject to financial approval) (+$213.00 Weekend/Emergency Fee**)
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Time Estimate*:
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1-2 Weeks
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Cost Of Material :
$0.00
(Material to be used in attempting
to complete the recovery. Does not include hard drive to provide you with the recovered
data)
**Nonrefundable cost of materials fee to be charged in advance**
Previously Attempted Recovery Fee:
$0.00
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Additional Cost:
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1
123
$23.00
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12
213
$23.00
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**Weekend/Emergency Fee:
$213.00
Weekend/Emergency Fee is applicable to a Emergency recovery or Weekend recovery option only, is an addition to the recovery fee, to be charged in advance and non-refundable in the event the recovery is not successful**
R&D Fee:
$2,500.00
For certain cases, our Research & Development team will be required to develop a custom recovery solution. This generally involves custom programing, development, and vast resources. This case requires R&D. As a result, the R&D fee is a non-refundable, upfront fee that is in-addition to the cost of recovery.
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